Skip to main content
1

Go to Open Ticket

In the Client Area, go to Support → Open Ticket, or visit clients.hostcloud.in/submitticket.php.
2

Choose a department

  • Technical Support: websites, email, servers, DNS
  • Billing: invoices, payments, renewals, refunds
  • Sales: questions before you buy
  • Abuse: report spam, phishing or misuse of a HostCloud service
3

Describe the problem

Select the related service, write a clear subject, and fill in the details (see below).
4

Submit and track

You’ll get an email confirmation. Replies appear under Support → Tickets and in your inbox. Reply to the email or in the Client Area; both go to the same ticket.

​
Get a faster answer

Include:
  • The domain or server IP affected
  • What you were doing, what you expected and what happened instead
  • The exact error message or a screenshot
  • When it started and whether anything changed just before
  • Steps you’ve already tried
Never send passwords in a ticket unless our team specifically asks, and change them afterwards. HostCloud staff will never ask for your card details or OTPs.

​
One issue per ticket

Opening one ticket per issue, and replying to the existing ticket rather than opening a new one, keeps your request in one place and avoids delays.