Transfer a domain to HostCloud

Move a domain you registered elsewhere so you can manage it with HostCloud.

Transferring a domain moves its registration from your current provider to HostCloud. Your website and email keep working during the transfer, as long as you don’t change your nameservers at the same time.

Before you start

You’ll need access to the account where your domain is registered today.

A domain can’t be transferred within 60 days of its registration or a previous transfer. It must also be unlocked and not expired.

1. Unlock the domain at your current provider

   Log in to your current domain provider and turn off the domain lock (it may be called “registrar lock” or “transfer lock”). A locked domain can’t be transferred.

2. Get the EPP code

   At your current provider, request the domain’s EPP code (also called an auth code or transfer code). It’s a password that proves you own the domain. Keep it private.

3. Check the contact email

   Make sure the email address on the domain’s contact details is one you can read. Transfer messages may be sent there.

Order the transfer

1. Open Transfer in a Domain

   Log in to the Client Area, click Domains in the top menu, then click Transfer in a Domain in the Actions sidebar on the left.

2. Enter the domain and EPP code

   Type the domain name and paste the EPP code exactly as you received it.

3. Check out and pay

   Complete checkout and pay the invoice. The transfer starts once payment is confirmed.

Transfers usually take 5–7 days to complete.

What a transfer costs

A transfer costs the same as renewing that domain extension for 1 year. Every transfer adds 1 year to your domain’s registration, and you keep the time you had left with your previous provider. For example, if your domain had 4 months left, it will have 1 year and 4 months left after the transfer.

When the transfer finishes, the domain appears on your My Domains page.

Don’t let the domain expire while the transfer is in progress. If it’s close to its expiry date, renew it at your current provider first.

Common problems

The transfer was rejected

The most common causes are a wrong EPP code or a domain that’s still locked. Check both at your current provider, then open a ticket so we can retry.

My website or email stopped working

A transfer doesn’t change your nameservers. If something stopped working, check whether the nameservers were changed. See Change your nameservers.

Still stuck? Open a ticket with the domain name and we’ll check the transfer status.